Our story

Since October 1997 TRBusiness magazine (formerly known as The Duty Free Business) has been providing its news reporting and unrivalled analytical commentary to the duty free/travel retail industry’s leaders and decision makers.

Launched into an overcrowded trade media market place in the late 1990’s during the Asian economic crisis and in the shadow of (the eventual) abolition of intra-EU duty free, it was viewed (by some) as the magazine that would never survive.

Two decades on it is perceived as an indispensable and truly serious business-to-business journal with the highest editorial to advertising ratio of any trade magazine by far.

The magazine has enjoyed continued and significant advertising support from the leading names in the luxury goods industry and witnessed other magazines covering the market either completely disappear, or be forced to reduce their frequency (and/or) pagination.

The owners

Nigel Hardy, Owner and Joint Managing Director.

Nigel joined the duty free trade press in 1991 working on Travel Retailer International where he was largely responsible for its economic success during the seven years he spent at Raven Fox.

Nigel joined The Duty Free Business magazine in February 1998 as Marketing Director and became International Sales & Marketing Director, following the management buy out of The Travel Retail Business in July 2004.

Prior to his entry into the duty free media, he worked as a Eurobond and Japanese Equity Warrants trader on The London Stock Exchange.


T: +44 (0)1883 62 30 20

E: [email protected]

Skype: nigeljhardy


Janice Hook, Owner and Joint Managing Director.

Janice began her accounting career in 1994, working for a government agency formally known as “The Milk Marketing Board”. After successful training, she continued to progress and in 1997 was appointed Financial Controller for an international alcohol importer.

She then moved into the private medical sector where her career excelled. Janice was approached by the Duty Free Business magazine in 2001 to become Group Company Accountant.

Following a management buy out in July 2004 she became an equal partner at The Travel Retail Business magazine (TRBusiness) and now boasts over 14 years of experience in the B2B travel retail trade media.


T: +44 (0)20 8330 9444

E: [email protected]

Skype: janice.hook


Meet our people

Charlotte Turner, Editorial Director.

Charlotte joined the company in July 2011 having built a solid foundation in journalism with two years as a Staff Writer for, before being appointed Deputy Editor of

She was also the Assistant Editor at Frontier magazine, the duty free trade title. Prior to this, Charlotte completed two internships with Sheengate Publishing, writing all of its property and lifestyle magazines. During her first year of study at Brunel University she also worked for Bauer Media, funding her through her degree in English Literature and Creative writing.

Charlotte became the Managing Editor at TRBusiness in April 2015 before being appointed a member of the board in 2019.

T: +44 (0)1252 719078

M: +44 (0) 7736 838319

E: [email protected]

Skype: chachasmith01


Ben Webb, International Sales and Marketing Director.

Ben has been working with brands, suppliers and retailers in a busy B2B trade press environment for over 12 years.

His sales career to date includes five and a half years at UK-based grocery retail magazine Independent Retail News (IRN) and two and a half years at Frontier Magazine.

Ben joined TRBusiness in May 2011 and quickly progressed to the role of Business Development Manager. In October 2014 he was promoted again to become Commercial Sales Manager.

T: +44 (0) 1732 760827

E: [email protected]

Skype: benwebb001


Luke Barras-Hill, Deputy Editor
With more than 10 years’ journalistic experience, Barras-Hill has held senior editorial positions across a variety of B2B publications covering the international luxury goods markets, finance, public realm and built environment sectors. Formerly, he was Managing Editor of African Review of Business & Technology.

Prior to that he was Business and Finance Editor and Acting Editor for Frontier magazine, playing a pivotal role in enhancing its business coverage across channels, in addition to re-launching the Frontier Buyers’ Guide (formerly Frontier Brands).

He has a BA (Hons) in History and Anthropology and a NCTJ preliminary certificate in newspaper journalism.


T: +44 (0) 207 6102 782

E: [email protected]

Skype: vanlukavich


Andrew Pentol, Senior Editor
Andrew graduated with a BA in Journalism from Middlesex University, and began his journalistic career at the Jewish Chronicle newspaper in London where he spearheaded the publication’s coverage of the 2005 Jewish Olympics in Israel.

In 2007 he moved to Duty Free News International (DFNI) and he progressed to become Deputy Editor.He has represented DFNI globally at various industry events, including the TFWA Cannes and Singapore shows, developed and maintained an extensive contacts list and helped drive the title’s online/print coverage and events portfolio. He joined the TRBusiness team in February 2018.


T: +44 (0) 20 8593 8066

E: [email protected] 

Skype: andrewpentol


Michael Barrett, Events & CSR
Michael Barrett About Us pageMichael joined TRBusiness in September 2019, having previously worked with industry associations TFWA and APTRA. In recent years, he has also worked with industry data company m1nd-set in a marketing and communications role.

Most recently Michael worked at The Moodie Davitt Report where he managed the 2018 Shanghai Trinity Forum and the 2019 FAB Conference & Awards in Dallas.

He was also instrumental in ensuring the success of its Duty Calls Charity Dinner which took place in Singapore in May and raised over $250,000.


T: +61 487 996 101

E: [email protected]

Skype: michael_barrett777


Helen Chater, Head of Business Development
Helen Chater for About Us pageHelen has been working in the B2B Publishing world for 30 years. With roles spanning sales exec to, most recently, publisher, her experience spans the food and drink, independent retail and travel retail sectors.

In her previous role as Publisher of DFNI, Helen contributed to a redesign, repositioning of the Frontier Awards back to a market leading event and significant growth and success of the Cruise Conference.

Helen joined TRBusiness on May 18th and is focused on identifying new opportunities and new partners to meet the needs of the travel retail market.


T: +44 (0) 1892 861747

E: [email protected]

Skype: Helen Chater TRB



Ric Blow, Head of Design, Production and Multimedia.

Ric brings over 15 years of experience to the TRBusiness team, having joined in July 2013. With previous roles in the fields of television, music promotion, animation and graphic design, he has a broad knowledge of the creative industries. He joined the company after five years of managing production at Frontier Magazine, where he also developed the concept for Brandsforbuyers; a TR specific product website.

Ric has a BA (Hons) in Communication Media from KIAD (now University for the Creative Arts) where he specialised in audio visual production.


T: +44 (0) 1323 894821

E: [email protected]

Skype: ric.blow


image description

In the Magazine

Download the TRBusiness App from the iTunes store or view the latest issue online now.

  • aptra
  • asutil
  • dfwc
  • etrc
  • fdfa afht
  • iaadfs
  • media
  • twfa
  • women in travel